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MSN® SideGuide™
Important information on MSN SideGuide launch About MSN SideGuide Supported browsers and operating systems XP SP2 Upgrade MSN SideGuide use with MetroFi-Free Download or Install SideGuide Search the Internet Can't surf with MSN SideGuide Connecting MSN SideGuide through Firewall Software Browse MSN content and headlines MSN SideGuide and VPN connection MSN SideGuide browsing errors Move MSN SideGuide modules Contact vendor to verify this is a valid Installation package Startup errors in MSN SideGuide Updating content in MSN SideGuide Unknown Publisher Error Content and Search Connect Button Network Installation Error Uninstall MSN SideGuide MSN Personally Identifiable Information MSN Sharing or selling of information MSN Usage history data MSN SideGuide Privacy MetroFi Privacy What do I have to do to prepare for MSN SideGuide? During February and March 2008, MetroFi will continue its phased pilot roll-out of MSN SideGuide – the latest advertising platform and software application from Microsoft® that centralizes search, news and advertising content conveniently in one location. Please note three important facts about this roll out: Fact One: MSN SideGuide compatible operating systems include: If you currently have Windows XP / XP SP1, you must upgrade to Windows XP SP2 to install MSN SideGuide and to continue using ad-supported MetroFi-Free Internet service. If you would like to learn more about Windows XP Service Pack 2 (SP2), click here. Important Notice: During the phased roll-out period, it is important to first upgrade to Windows XP SP2 version prior to accessing MetroFi-Free network to ensure a smooth installation experience of MSN SideGuide. More detailed information on MSN SideGuide compatible browser and operating systems are available in sections below. Fact Two: Accessing MetroFi-Free Internet service with MSN SideGuide In order to take advantage of the MetroFi-Free wireless connectivity, the installation of MSN SideGuide will be required for users of Windows XP SP2 and Vista operating systems. Once installed, MetroFi network will recognize the application and will be able to extend immediate access to MetroFi-Free Internet service whenever you return. Fact Three: Easy return visits to MetroFi-Free service With MSN SideGuide already installed on your Wi-Fi enabled computer, subsequent connection to MetroFi-Free Internet service will be very easy and simple. You simply start/run MSN SideGuide and open your browser to surf. « back to top About MSN SideGuide MSN SideGuide is a program that you can place on either side of your computer desktop. You can use MSN SideGuide to search the Internet for content such as news and images, as well as to find updated news stories through Live Search. MSN SideGuide also provides you with the most recent MSN related content. Note: In order to take advantage of the MetroFi-Free wireless connectivity, it will be necessary to install and run MSN SideGuide on your Wi-Fi enabled computer. « back to top What browser and operating systems work with MSN SideGuide? MSN SideGuide works with the following browsers on Microsoft Windows: * Microsoft Internet Explorer 6 or later. * Firefox 1.5 or later. * Opera 8 or later. MSN SideGuide currently supports only Windows XP SP2 and Windows Vista. Apple and Linux operating systems will not be required to download an application to access the MetroFi service at this time. « back to top When I try to install MSN SideGuide I am prompted to upgrade to Windows XP SP2, but can't upgrade due to lack of Internet connection. If you currently have Windows XP / XP SP1, you will need to first upgrade to Windows XP2 to install MSN SideGuide to continue using MetroFi-Free service. It is important to upgrade to Windows XP SP2 prior to accessing MetroFi-Free to ensure a smooth installation experience of MSN SideGuide. If you did not upgrade first to Windows XP SP2, we recommend the use of an alternate connection to complete the process prior to accessing MetroFi-Free. « back to top Does MSN SideGuide have to be running to connect and use MetroFi? MetroFi users will be reminded to start and run MSN SideGuide to use the MetroFi-Free service. Windows XP SP2 and Vista users can disable MSN SideGuide when using other networks if they wish. There is not a minimize option on MSN SideGuide. How to launch/start MSN SideGuide If the program is on your desktop shortcut, just locate the desktop icon to launch/start MSN SideGuide and double click to start the application. The application will start and you may open your browser to surf.  Or, go to your Start button and to All Program to locate the MSN SideGuide Menu option. Click to start the application and you may open your browser to surf.    After launching MSN SideGuide, look at the top bar of the application to confirm your connection to MetroFi- Free network.  « back to top Where do I download/install MSN SideGuide? There are a few ways to install MSN SideGuide: 1. Click this link MSN SideGuide link to install MSN SideGuide, and then click 'Run' or 'Save' to download and install. Follow the on-screen instructions. 2. If you are a new user, the installation of MSN SideGuide will be extended as part of your Registration process. 3. If you are already a MetroFi-Free user with Windows XP SP2 or Vista operating system, a new Authentication web page (see below) will automatically appear while accessing the network with an option to install MSN SideGuide. Once MSN SideGuide is installed, you will have immediate access to MetroFi-Free Internet service. It is recommended to keep the application installed on your Wi-Fi enabled computer to have instant connection to MetroFi Internet service each time you return. Note: In order to take advantage of the MetroFi-Free wireless connectivity, it will be necessary to install and run MSN SideGuide on your Wi-Fi enabled computer. Users must have administrator privileges to install applications and Windows XP SP2 or Vista is required.  - Authentication Web Page - « back to top Can I search the Internet with MSN SideGuide? You can search the Internet from within MSN SideGuide, under three categories: * Web * Images * News  To search the Internet, above the search box, select either Web, Images, or News. Type a search term in the Live Search box at the top of MSN SideGuide and then click the Search button  . A new browser window will open with your search results. In addition, any searches you perform in the browser window will also appear in MSN SideGuide.The results that you receive depend on how you construct your search query. To help make your search more effective: * Search for words that are likely to appear in the websites that contain the information that you want. The more specific your search words are, the more specific your results will be. * If the first page or two of results don't provide you with what you want, or if you don't get any results at all, change your search terms. Try fewer descriptive words, or try words that have a different but similar meaning. A different word or phrase provides different search results. For example, try "alloy" instead of "metal" or "steel". * To search for an exact phrase, place the search words in quotation marks. For example, try "chocolate cake" instead of chocolate cake. Note : By default, Live Search follows these rules: * Search words for basic searches aren't case sensitive (capable of distinguishing between uppercase (capital) and lowercase (small) letters. For example, A is different from a. If information is case sensitive, it must be typed exactly as it appears originally.) . * It isn't necessary to type the word 'AND' between your search words. By default, all searches are AND searches. A search keyword that you can use to find results that contain all the search terms that you specify. * Common words such as 'a', 'and', and 'the' are ignored unless they're surrounded by quotation marks. Use the 'OR' (A search keyword that you can use to find results that contain either of the search terms that you specify.) and 'NOT' (a search keyword that you can use to find results that don't contain a search term that you specify.) keywords to combine or exclude words. For example, 'car OR truck' or 'tree NOT evergreen'. * You can type up to 150 characters in the search box, including spaces. Tips: * A list of categories may appear at the top of the search results. To see the associated results, click the category . * Some Live Search features require a specific keyword. For example, to learn the definition of a word, type define, followed by the word that you want to define. « back to top I have MSN SideGuide running but can't surf, and am looping back to the authentication web page. Please make sure the application is running, and says connected. Close the browser and open a new browser and you should be able to surf. Check to make sure that MSN SideGuide is delivering advertisements correctly. If not, please uninstall the program and reinstall. If this does not work, please save the following zip file and install the program. The zip file can be found at the following URL: http://www.metrofi.com/content/content/sideguide/MSNSideGuide.zip « back to top Connecting MSN SideGuide through Firewall Software. One of the reasons why MSN SideGuide might not be able to connect successfully is there is installed a software firewall solution that blocks outbound Internet traffic. An example of software network inhibitors include but are not limited to Norton, MacAfee, or ZoneAlarm. The MSN SideGuide application must be able to communicate outbound over the Internet to authenticate a new Internet session on the MetroFi network. As a test try disabling your blocking software and try again to connect. If it works great! Please consult your software manual on how to allow the following URL, http://ia-networkdiscovery.msn.com, to communicate over the Internet without being blocked. Then both the SideGuide application and the blocking software solution may run in parallel. « back to top Can I browse using MSN SideGuide? To connect to MetroFi-Free, users must have MSN SideGuide installed and running. Once the application is running, MetroFi users will be able to open a browser and surf the Internet, check email, or instant message. On subsequent visits, users will be prompted to start or install MSN SideGuide when using the MetroFi service. You can view the most current MSN content and headlines from MSN and MSNBC. To view MSN content: 1. Open MSN SideGuide. a. In Microsoft Windows XP, click Start, and then click All Programs. –or– In Windows Vista, click Start, and then click All Programs. b. Click MSN SideGuide. 2. To scroll through a list of MSN links, at the top of the Related MSN Content module (A movable window in MSN SideGuide, such as the Related MSN Content module.), click the Previous button  or the Next button  .3. To open the page in your browser, click the link. To view headlines from MSN and MSNBC: 1. Open MSN SideGuide. a. In Microsoft Windows XP, click Start, and then click All Programs. –or– In Windows Vista, click Start, and then click All Programs. b Click MSN SideGuide. 2. To scroll through the headlines, at the top of the MSN/MSNBC Headlines module, click the Previous button or the Next button .3. To open the page in your browser, click the link. Note: If Internet Explorer is set to offline mode, MSN SideGuide automatically restores Internet Explorer to online mode. To use Internet Explorer in offline mode, you must exit MSN SideGuide. « back to top Can I use my VPN connection with MSN SideGuide? At this time VPN connections are not possible with MSN SideGuide. The premium paid service for $19.95 a month does allow for for VPN connections. « back to top The following error message appears when using MSN SideGuide. MSN SideGuide uses Internet Explorer as the platform to deliver content. Sometimes a warning may appear indicating that an unsecured item will be displayed. This is a normal occurance and expected message delivery when using MSN SideGuide with Internet Explorer.  « back to top Can I move the SideGuide modules? You can customize the layout of MSN SideGuide by positioning the modules (a movable window in MSN SideGuide, such as the Related MSN Content module) that you browse most at the top. To move a module: 1. Open MSN SideGuide. a. In Microsoft Windows XP, click Start, and then click All Programs. –or– In Windows Vista, click Start, and then click All Programs. b. Click MSN SideGuide. 2. On the module that you want to move, press the Grab to move button  .3. Drag the module up or down to the position you want, and then release the Grab to move button . « back to top Error Message: "Installation Package could not be opened. Contact vendor to verify this is a valid Installation package" This error message appears when the installation file did not download completely or if you accidentally canceled the download process. Please save the following zip file and uncompress to reinstall the program. http://www.metrofi.com/content/content/sideguide/MSNSideGuide.zip « back to top How do I troubleshoot startup errors in MSN SideGuide? You may receive an error message when you start MSN SideGuide. To troubleshoot this problem, adjust the Windows Internet Explorer proxy settings. 1. Start Internet Explorer. 2. On the Tools menu, click Internet Options. 3. On the Connections tab, click LAN Settings. 4. Clear the Automatically detect settings check box. 5. Click OK, and then click OK again. If MSN SideGuide fails to stay open, please make sure you have all the required updates from MSN and that your version of Internet Explorer is working and installed correctly. If Internet Explorer is not installed correctly or is corrupt, then MSN SideGuide might not load correctly. « back to top How do I update content in MSN SideGuide? Content in MSN SideGuide modules (a movable window in MSN SideGuide, such as the Related MSN Content module) may not update. To troubleshoot this problem, try these solutions in the order that they're listed: * Check your Internet connection settings. 1. To confirm that you're connected to the Internet, visit a search website such as Yahoo, Google, or MSN. 2. If the website(s) do open, confirm you are being assigned an IP address. For IP address help click here. 3. If you previously connected through MetroFi, check your Internet connection proxy settings (directions below). 4. If you still can't connect please contact MetroFi for more troubleshooting help. * Adjust the Windows Internet Explorer proxy settings. 1. Start Internet Explorer. 2. On the Tools menu, click Internet Options. 3. On the Connections tab, click LAN Settings. 4. Clear the Automatically detect settings check box. 5. Click OK, and then click OK again. « back to top Error Message: Unknown Publisher We are working to address this message to correctly identify publisher information. At this time, please click 'Run' to install the application. Below is a copy of the message.  « back to top Where does the content and search in MSN SideGuide panes come from? MSN SideGuide features content from MSN and MSNBC and MSN SideGuide search results are generated using Windows Live Search. « back to top Why did a connect button in my MSN SideGuide appear? MSN SideGuide detected that there was no longer an Internet connection available. If you have since restored your Internet connection, you can press the “connect” button to have MSN SideGuide resume enhancing your web surfing experience. « back to top I’m installing MSN SideGuide and I have received the following error: “A network error occurred while attempting to read from the file: [file location]”, what should I do? a. Internet Explorer: Clear the Internet cache. Start Internet Explorer > Go to Tools > Internet Options > Delete. Click “delete all”. Click “ok”. b. Opera: Clear the Internet cache. Go to Tools > Delete Private Data. Click “ok”. c. Firefox: Clear the Internet cache. Go to Tools > Clear Private Data. Check all the check boxes. Click “Clear Private Data Now”. d. If the problem still persists: Go to add/remove programs. Click “MSN SideGuide”. Uninstall and then click to download and reinstall MSN SideGuide. « back to top How do I uninstall MSN SideGuide? To uninstall MSN SideGuide from your computer, follow the steps for your operating system. Microsoft Windows XP 1. On the taskbar, click Start, and then click Control Panel. 2. Double-click Add or Remove Programs. 3. Under Currently installed programs, click MSN SideGuide, and then click Remove. 4. Click Yes. Windows Vista 1. On the taskbar, click Start, and then click Control Panel. 2. Under Programs, click Uninstall a program. 3. Double-click MSN SideGuide. 4. Click Yes. « back to top Is MSN collecting any personally identifiable information beyond what is required to operate the MetroFi-Free network? No. Personally identifiable information is not collected by MSN using the MSN SideGuide application. « back to top Does MSN share this information with any 3rd parties? No. MSN SideGuide user information is not collected or stored by MSN; therefore it cannot be shared or sold. « back to top Is usage history data for profile preparation maintained by MSN? MSN SideGuide usage history is anonymous and an opt-in feature. MSN does not store browsing history as part of the MSN SideGuide product. « back to top About Microsoft privacy and security policies. Microsoft is committed to helping protect your security and privacy while you're using MSN SideGuide. For more information, see the Microsoft Online Privacy Statement. http://privacy.microsoft.com « back to top If I use MSN SideGuide, will MetroFi share my email address or share my personal information? MetroFi is committed to helping protect your security and privacy while you're using MSN SideGuide. MetroFi will not be sharing your registration (MetroFi collects such as email address). For more information, see the MetroFi Online Privacy Statement. http://www.metrofi.com/privacy_policy.html « back to top |
